Frequently asked questions

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  • How can I buy/order something from the evil eye online shop?

    Currently, evil eye sports eyewear is only available for sale in the evil eye online shop in the following countries:
    Austria, Germany and Switzerland.

    1. Click on the menu item ‘Sports eyewear’ to see which sports eyewear is currently available in our online shop.
    2. Click on the item you would like to purchase. On the product description page, you will find all the information about the item you have selected (including pictures, specifications and pricing). You can also try them on using our Virtual Try-on tool.
    3. Click the ‘Add to cart’ button to add the eyewear of your choice to your shopping cart. You can then choose either to continue shopping or ‘Go to checkout’.
    4. You can place your order either as a guest, using your existing account or by creating a new account.
    5. In your shopping cart, you will see a list of all the items you have selected. You also have the option to remove or change the quantity of any item in your shopping cart. You will also see the total price for your order, including VAT.
    6. Please enter your details (first name and surname, email address and delivery address). If your delivery address is the same as your billing address, please choose the option for this or else enter the correct billing address. We can only ship to addresses inside the country served by the online shop you are using.
    7. Next, please select the payment method you wish to use (credit card, Sofort bank transfer or PayPal) and enter your payment details.
    8. To finish placing your order, please review the items in your shopping basket one last time and confirm that you have read and accepted our General Terms and Conditions (GTC). You will then be transferred to our payment service provider to complete your purchase using the payment method of your choice. After your payment has successfully been completed, you will be redirected to the order confirmation page on the evil eye website. You will also receive a confirmation email containing your order details. In certain exceptional cases, it may take a little longer before you receive your confirmation email.
  • When is my order complete?

    Once your order is successfully completed, we will send an order confirmation to the email address provided. Your order is completed once Silhouette International Schmied AG sends the shipping confirmation. If you do not receive a shipping confirmation in your inbox, please check your spam folder.

  • Can I use a different delivery address from my billing address?

    You may specify a delivery address that is different from your billing address. We are happy to send your order to a different delivery address. During checkout, please enter the delivery address of your choice and indicate whether the billing address is different from the delivery address. The delivery address must be located in your country.

  • How can i make a payment in the evil eye online shop?

    We currently offer the following payment options:

    Credit card
    When you pay by credit card, you will be asked to enter your credit card details during the checkout process. Your details will be transferred to us securely using SSL encryption. The payment transaction is automatically carried out by the credit card company. Your credit card will be charged immediately and we will process your order. Please note that as of 1 January 2021, all online payments in Europe involving credit cards or digital payment services are subject to two-factor authentication.

    PayPal
    If you choose this payment option, you will be redirected to PayPal during the checkout process. If you are an existing PayPal customer, please sign in using your login details and complete the payment process. If you do not have a PayPal account, you can sign up as a guest or create a new account. PayPal offers Buyer Protection, so you can place your order with complete peace of mind. If anything goes wrong with your order, you will receive a full refund from PayPal.
    As soon as you place your order, the payment will be deducted from the bank account linked to your PayPal account. The benefit to you is that the order is processed more quickly and will often be shipped on the same day (if the items are in stock).

    SOFORT bank transfer
    If you choose to pay by SOFORT bank transfer, you will be redirected to the website of the online payment provider SOFORT GmbH. SOFORT bank transfer is also subject to the Second EU Payment Services Directive (PSD2). This means you will also need to verify your identity using two-factor authentication. If you choose to use SOFORT bank transfer to process your payment, you will be asked to log in to your bank account online. You will then be asked to complete a second authentication, which varies depending on your bank (for example, scanning your fingerprint on your smartphone or entering a TAN code). By logging in, you grant SOFORT access to your bank account. You then confirm that you wish to transfer the payment to us. Please note that we have no influence over the way SOFORT collects, uses and processes your (payment) data. Once we receive payment confirmation from SOFORT, we will officially accept and start processing your order. You will receive further information during the order process. Please refer to SOFORT’s privacy policy, which is displayed separately when you use their service, as well as their statements regarding PSD2.

  • What can I do if I am unable to complete the payment process?

    In case of any difficulties completing a payment using the payment method of your choice, please check that you have entered all your payment details and filled out all the fields correctly.

    If your credit card payment is declined, please check:

    • that your credit card has not expired
    • that the name printed on your card matches the name on your billing address
    • your credit limit
    • that you have entered the correct card security code (CSC)
    • that 3D Secure is activated, because the transaction will be carried out using two-factor authentication (3D Secure)
  • Will I receive an invoice for my order?

    Your invoice will be enclosed in the parcel with your order. If your billing address differs to your delivery address, your invoice will be posted to your billing address.

  • How long does it take for my order to be shipped?

    Most products are in stock and will be shipped immediately. You will receive them within five working days.

    If your product is not in stock, we will do our best to send it to you as soon as possible. If that is the case, we will inform you in a separate email.

  • How can I check the delivery status of my order?

    If you have created a customer account, you can log in to check your order’s delivery status. As soon as your order is shipped, you will receive an email with a delivery confirmation and tracking code.

  • Which countries do you ship to and what are the shipping costs?

    We currently ship to:

    • Austria
    • Germany
    • Switzerland

    Shipping is generally free of charge, regardless of the order value. Free return shipping is not available in all countries. Please see our General Terms and Conditions for more information.

  • Returns and refunds

    You will find a returns label included in your parcel. If for some reason it is not enclosed, please request a new one from our customer service. Please note that you will need to cover the costs for return shipment and associated customs fees incurred.

    If you cancel your order or return any items, any payments we have received from you for these will be reimbursed within fourteen (14) days after we receive notification/the products. Refunds will be issued to the same payment method used to place the original order (unless agreed otherwise).

    Please avoid damaging or soiling the goods and, if possible, return them in their original packaging including all accessories (with any protective packaging). You can still cancel your order within the first 14 days even if you no longer have the original packaging. In this case, please pack the item appropriately to ensure it is not damaged during transport.

  • Right to cancel

    You still have the right to cancel an order you have placed within the period stated in the GTC without stating a reason. This period begins as soon as you or a third party named by you (other than the carrier) has taken possession of the last item of the order.
    To cancel an order, please fill out and submit the order cancellation form.
    To exercise your right to cancel, you must advise us in writing before the end of the cancellation period.

  • Service and customer care

    Our customer service team is available Monday to Friday (8 am to 8 pm) and Saturday (9 am to 12 noon) and can be reached using the following email addresses:
    Austria: at.evileye.service@silhouette-international.com
    Germany: de.evileye.service@silhouette-international.com
    Switzerland: ch.evileye.service@silhouette-international.com

  • Do I have to create an account to place an order in the evil eye online shop?

    You do not need an account to place an order in the evil eye online shop. You can also place an order as a guest.
    If you choose to create an account, you can check the status of your current and past orders any time and update your billing and delivery address. Plus, if you use our Virtual Try-On Tool, you can save your Virtual Try-On images for up to one year.

    Registered users can also use the same account to shop on other Silhouette online shops. That means you never have to create a separate account if you wish to buy from other Silhouette online shops.

  • How do i create an account?

    In the upper right side of the page, click ‘Login’. You will then be transferred to a page where you can either log in (if you have already created an account) or create a new account, so you do not have to re-enter your details the next time you want to place an order. You can also log into your account during checkout.

  • I cannot log into my account. What should I do?

    Please check to make sure you entered the correct login details. If you’ve forgotten your password, click ‘Forgot your password?’ and enter your email-address. We will email you a link to reset your password.

  • Where can I buy evil eye sports eyewear?

    evil eye sports eyewear is available for sale at our partner opticians. To find a partner optician near you, please use the Retailer Search tool on our website. Our partner opticians can advise you on choosing the right pair of evil eye sports eyewear.

    You can also buy evil eye sports eyewear directly from our online shop if you live in:

    • Germany
    • Austria
    • Switzerland
  • How can I find an evil eye dealer near me?

    Please use the Retailer Search tool on our website to find an evil eye sports eyewear dealer near you.

    You can search by entering the name of your town/city or entering your postcode.

  • Where can I sign up for the evil eye newsletter?

    Please click the link below to sign up for our newsletter: Newsletter

    Once you have signed up, we will send you an email to confirm. You must click the confirmation link in the email before we can send you our newsletter.

  • Why am I not receiving the evil eye newsletter?

    Please check whether our newsletter has ended up in your spam folder. If so, please mark our newsletter as ‘Not spam’ or ‘Trusted’ so that any further newsletters you receive will end up in your inbox.

  • How can I unsubscribe from the evil eye newsletter?

    If you no longer wish to receive our newsletter, please click the ‘Unsubscribe’ link at the bottom of the newsletter email. If you change your mind later, you can always resubscribe to our newsletter to start receiving it again.

  • I would like to apply for a job at evil eye. Where can I submit my application?

    Thank you for your interest in our company. We invite you to apply directly on our corporate website for any positions that are currently available.

    To see which jobs are currently available, please visit our corporate website.

  • About evil eye

    evil eye is a Silhouette International brand. We are a family-owned company headquartered in Linz, Austria, with nearly 30 years of experience in designing high-performance sports eyewear. All our eyewear is made in Austria and can be fitted with tailor-made prescription lenses, which are also made in Linz. Our parent company, Silhouette International, employs around 1,600 people worldwide and operates two production facilities (one in Linz and one in the Czech Republic), along with sales offices in 13 countries.

  • What is evil eye doing to promote sustainability and protect the climate?

    Our parent company, Silhouette International, has always been guided by a strong sense of corporate responsibility. We are committed to striking a healthy balance between people, the planet and our company’s success. We believe that we can actively shape the future for the better. And that is an opportunity that we do not want to miss.

    As part of our long-standing commitment to sustainable business practices, Silhouette International serves as a role model and is an active member of various sustainability organisations, including the Austrian Climate Federation, which we joined in early 2020.
    Companies in the Austrian Climate Federation are committed to sustainable business practices, responsible handling of resources and our responsibilities towards society.

    Silhouette International is also the only eyewear company to have ever been certified for its environmental management under the European Union’s Eco-management and Audit Scheme (EMAS). This certification is reserved for organisations that have initiated excellent, systematic environmental protection measures which far exceed legal requirements. Silhouette International received its EMAS certification in early 2021.

    For a detailed description of all our activities in the areas of sustainability, climate protection, social responsibility and our long-term vision for our company and region, please read our full sustainability report.

  • How does the Virtual Try-On tool work?

    You've seen some sports glasses you like. Now you can try them on virtually on our website. It's a great way to get to know our extensive product range and to find out which of our various models suit you the best.

    To do a Virtual Try-On, take a video of your face using the camera on your device (desktop PC, laptop, tablet or smartphone). Make sure that you follow the instructions on how to move your face. You'll also be asked to hold a standard-sized credit card in front of your face (this is an optional step that you can skip) — please use the reverse side of the card so the camera doesn't capture your personal information. Putting the credit card in the frame ensures that the eyewear are displayed in the right size. Now you're all set to try on models from our wide range of sport glasses that are available to try with our Virtual Try-On tool.

  • How can I access the camera?

    The Virtual Try-On tool will ask your permission to use your camera. Once you have granted permission, the tool will use the camera on your device.

  • Where can I find the Virtual Try-On tool on evileye.com?

    You can find the Virtual Try-On tool on the evil eye website. In addition, all products that can be tried on virtually can be identified by an icon. You can also access the tool via the product page of any item with Virtual Try-On capability.

  • Can Virtual Try-On footage be downloaded as an image?

    Yes, the Virtual Try-On tool allows you to download the video footage as an image.

  • Can Virtual Try-On footage be saved?

    You can view the video recording in your user account for 1 year after it has been taken. However, this depends on the availability of your user account (which varies depending on your country) or whether you have accepted browser session cookies with a duration of 90 days. This happens automatically as soon as you re-start the Virtual Try-On process. The process works with session cookies provided that the cookies stored via your browser have not been deleted in the meantime. You can delete the video at any time. Our software provider ditto Technologies Inc. stores data on their servers for 2 years. You can ask our software provider to delete your data at any time by revoking your consent.

  • Why do I need a credit card for the video?

    The credit card is used to help scale the eyewear so that they are displayed on the face in the right size.

  • How can the video quality be improved?

    Please ensure that you take the video in a bright, well-lit place. You will also achieve better results in the video if your hair is pulled back and your ears are visible. Look directly into the camera on your device and follow the instructions guiding you through the Virtual Try-On process.

  • How realistic are the glasses in the Virtual Try-On?

    The sport glasses and colours are displayed in a realistic way. There may be minor differences due to the way different screens are set up.

  • Can you see at a glance which products can be tried on virtually?

    There is an icon that shows which products have a Virtual Try-On option.

  • Where can I get help if I encounter any technical problems?

    If you have any problems when using the Virtual Try-On, please get in touch with us via our contact form.

  • How can I contact evil eye?

    If you would like to contact our online shop with any questions related to your order, delivery, payment, products, etc., please email us:
    Germany: de.evileye.service@silhouette-international.com
    Austria: at.evileye.service@silhouette-international.com
    Switzerland: ch.evileye.service@silhouette-international.com

    If you have any other questions, please contact Silhouette International Headquarters:
    Monday to Thursday: 7 am – 5 pm
    Friday: 7:30 am – 2 pm

    Please contact us:
    Tel.: +43 (0) 7323 8480
    Email: office@evileye.com

    You can also reach us any time by submitting your query using our contact form.

    If you are a business customer (eye care professional), please contact our local support team in your country.

    We will respond to all queries as quickly as possible. In some cases, it may take longer to get back to you. Thank you for your patience!

  • About evil eye

    evil eye is a Silhouette International brand. We are a family-owned company headquartered in Linz, Austria, with nearly 30 years of experience in designing high-performance sports eyewear. All our eyewear is made in Austria and can be fitted with tailor-made prescription lenses, which are also made in Linz. Our parent company, Silhouette International, employs around 1,600 people worldwide and operates two production facilities (one in Linz and one in the Czech Republic), along with sales offices in 13 countries.

  • What is evil eye doing to promote sustainability and protect the climate?

    Our parent company, Silhouette International, has always been guided by a strong sense of corporate responsibility. We are committed to striking a healthy balance between people, the planet and our company’s success. We believe that we can actively shape the future for the better. And that is an opportunity that we do not want to miss.

    As part of our long-standing commitment to sustainable business practices, Silhouette International serves as a role model and is an active member of various sustainability organisations, including the Austrian Climate Federation, which we joined in early 2020.
    Companies in the Austrian Climate Federation are committed to sustainable business practices, responsible handling of resources and our responsibilities towards society.

    Silhouette International is also the only eyewear company to have ever been certified for its environmental management under the European Union’s Eco-management and Audit Scheme (EMAS). This certification is reserved for organisations that have initiated excellent, systematic environmental protection measures which far exceed legal requirements. Silhouette International received its EMAS certification in early 2021.

    For a detailed description of all our activities in the areas of sustainability, climate protection, social responsibility and our long-term vision for our company and region, please read our full sustainability report.

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A total of 3 sports glasses and 6 spare lenses can be added to the cart. A coupon code can be applied in the next step.